How to Send Feedback for Topdon ONE Series?

How to Report Issues and Share Improvements for Topdon ONE Series diagnostic scanners?

1. Submitting feedback on your TOPDON ONE Series tablet (Topdon ONE/ ONE Lite/ ONE Plus/ ONE Moto) is one of the most effective ways to contribute to the tablet’s software improvement, reliability and overall function. The point is not only to report things that are broken. You can also submit recommendations for feature improvements and enhancements, and share suggestions for things you would like to see added or refined. In other words, the same feedback channel handles both problems and ideas.

2. Tools to Know Before You Send Feedback

2.1 The Screenshot Button
The first tool to be aware of is the screenshot button. You can use it any time you are actively using the tool to capture what is on the screen. Whether you want to communicate that something is not working correctly, or that something you would like to see changed and improved, the screenshot button lets you record that exact moment so it can be attached to your feedback.

2.2 Screen Recording
For anything that needs motion to be understood, you can use screen recording. Drag from the top of the screen downward, then tap the screen record button. The screen record tool then appears on the screen. Turn it on and it will record everything happening on the screen until you tell it to stop. When you are done, you can name the recorded file whatever is convenient.

2.3 The Camera
You can also turn on the camera on the tablet. This is useful when there is something on another scan tool you are using that you want to show, so you can record a video of it. You can likewise record videos of something happening on the vehicle that you need to show. Screenshots, screen recordings and camera videos can all be embedded and attached to the feedback you send through the feedback menu.

3. How to Submit the Feedback

3.1 Submit feedback when NOT connected to the vehicle
To send everything you have captured, go to User Info and then tap Customer Feedback. This opens the feedback screen. On the feedback screen you can title your feedback with whatever you want. Next, choose a feedback type from the list and select the appropriate one for what you are reporting. You can then attach the log files that are appropriate for the vehicle you had the issue on, and attach the videos and pictures as needed. Once the details and attachments are added, the feedback can be submitted through the same menu.